For the paying applications, we offer two purchase options: PayPal and Click & Buy, both of which accept a wide range of payment options such as Credit card, Check and Bank transfers. These services are available in a large number of countries!

In order to obtain our freewares, like CopyTrans Manager and SyncGuardian visit the Manager, and the SyncGuardian pages.

For more details on our paying softwares, click here.

In the case of the paying applications, you will be immediately redirected to a page displaying your invoice and activation code. In addition, within 15 minutes you will receive an email with your personal activation code. If you haven't received it, just click here.

In order to install the program on your computer, start by downloading it from here and install it following these instructions.

Otherwise, please read our activation instructions.

You can download our products from this page.

Once you have downloaded the products you need, you can install them following these instructions.

For any of our paying and non paying applications you need to download the software you want directly from our download page, before being able to use it.

For more details, please follow these instructions.

There are no hard copies of our products. This means that once you have purchased a program, you will need to get the trial version from our download page and unlock it with the activation code that you have in your invoice or the one in the email your received from us after your purchase.

For the freewares, you just need to download the applications directly onto your computer.

The advantage of this procedure is that you can enjoy your product immediately and don't need to wait for anything coming by post. Plus, you will always benefit from the latest versions.

To discover how to activate a program, please read our activation instructions.

This means that you have downloaded the zip version of a program, which is reserved to advanced users.
Please download this version which is safer and easier to install.
If you wish to stick to the zip version, make sure to extract both files contained in the zip to the very same location (folder).

As you will only receive an activation code for the softwares you have purchased, please make sure you are using the latest version of the application you want to activate (download it from here) and its corresponding activation code, which can be resent to you from here.

Once you do have the latest version installed and the latest activation code in your hands, you may activate it. To learn more about this subject, please read our activation instructions.

As activation codes are different in each language, please make sure you use the installation file in the same language as the product you purchased.

The trial and the full versions are the same file. The difference is that the full version has been unlocked thanks to an activation code you can get from here.

Once you have gone through the purchase procedure, you will immediately see your invoice and activation code(s). In addition, you will receive an email within 15 minutes with a reminder of the activation code(s) that allow you to unlock the limitations of the trial version.
Please visit our download page if you need to download the installation file.
Otherwise, please read our activation instructions.

At any moment, you can download our products from our download page and recover your activation code from here. Remember! This cannot be done for the freewares.

Only the paying applications have a license. This is why, once you've purchased a product, you can use its license for as many years and as many backups as you want.
Plus, you can upgrade to newer versions for free for one year after the purchase. To obtain your latest activation code, please click here.
Note: you can go on using your products and the ones released within one year of the purchase for as long as you like. In other words, our products are not subscriptions.

You will find how to get the latest version on our upgrade page.

At the moment, CopyTrans is fully iPhone/iPod Touch compatible.
This compatibility will be integrated into our other products soon.

Yes! All our softwares are 100 % Windows Vista compatible.

You can use a license on as many computers as you personally own.
This includes all the computers of a small family living under the same roof and your computer at work, if it is primarily used only by you.

Go here for a quick starting guide.

iCloner allows you to create backup images of your iPod in case your iPod crashes, gets stolen or lost and if you want to move your iPod contents from the old iPod to the new iPod. With iCloner, you can create exact copies of your iPod hard drive that you can store on DVD/CD or external hard drives. iCloner features archive compression to save space (up to 50%). Backups can be restored at any moment with just a click.

Not directly but still easily.
- If all your songs are still on your iPod, use CopyTrans (not iCloner) to transfer your iPod songs to your iTunes library.
- If all you have left is the backup image of your iPod created by iCloner (.whb file), use it to put your songs back on your iPod and then transfer your iPod songs to your iTunes library with a backup to iTunes with CopyTrans.

Please go through this checklist and email us if the problem remains:

• Verify that your iPod is properly connected to the PC and turned on.
• When your iPod is connected to your computer, try to close and reopen the program.
• Try to connect your iPod to your PC using another USB port.
• If you connect your iPod to your computer through a USB hub, try to connect your iPod directly to your computer.
• Try to connect your iPod to another computer to see if the problem comes from the computer or from the iPod.
• If your computer is a Sony VAIO, please let us know and we'll provide you specific solutions for that computer.
• Our programs do not recognize Mac formated iPods. To check if your iPod is Mac formatted, browse your iPod menu as follows: Settings->About->Format and have a look at its formatting. If you don't see "Format", and "Model" is the last info shown in your iPod's screen, you'll know it is Mac formatted. If it is Mac formatted you will need additional software to read it such as MacDrive (won't work for the iPod Touch and iPhone).
• Have a look at these Apple hints.
• Try to reset your iPod as per these instructions (this will not modify its content).
• If you are using a virtual drive software on your computer, try to deactivate it to avoid any attribution letter conflict.
• If none of the above hints helps, please indicate us the program the problem occurs with and download this program, run it and click the "Save log files" button to create an archive named "CopyTrans_Suite_Logs.zip" containing all our programs log files. You will find the file on the Desktop, please attach it to your next email.

Check whether your destination hard drive (not your iPod) is NTFS or FAT32 formatted (to check this, open "My Computer", rightclick on the destination hard drive and click Properties)?
The destination hard drive (not the iPod) needs to be NTFS formatted for iCloner to work properly.
If it is not NTFS formatted, you can convert it to NTFS without losing the data it contains by following these instructions.
Note: even though this method is extremely safe, if you have important data on the hard drive, we recommend that you back them up before you convert the hard drive to NTFS.

If you have an iPod Classic 6G or an iPod Nano 3G, iCloner will work with these models of iPod as long as you backup and restore the very same iPod.
Therefore, you cannot restore such iPods with an iCloner backup image made from either an other model of iPod or another iPod Classic 6G / iPod Nano 3G. This is due to restrictions imposed by Apple to these devices.
Though, you can use a backup image created from an iPod Classic 6G or an iPod Nano 3G to restore an older model of iPod, as long as the firmware of that older iPod has been recently updated.

iCloner is, unfortunately, not compatible with the iPhone and iPod Touch yet, because these two devices are locked by Apple restrictions, but you can backup your iPhone or iPod Touch contents using CopyTrans.

If you are using a Mac computer, you will, unfortunately, not be able to use our products. You will have to use Mac specific programs.

You can suggest any improvement by contacting us (try to be concise, a couple of sentences can provide more information than a page).